Privacy Policy

Effective date: July 2025

Doulas of North County respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard personal information when you engage with our website and services, including SMS communication.


Information We Collect


General Website Data

  • Contact Forms & Event Registrations: When you fill out forms on our website or register for events through platforms like Dubsado or Eventbrite, we collect the information you provide (e.g., name, email, phone number, inquiry details) to provide services and respond to inquiries.

  • Payments: We use Stripe to process payments securely; we do not store your credit card information on our servers.

  • Cookies: We use cookies to enhance your browsing experience, remember your preferences, and collect anonymous analytics data. You can disable cookies via your browser settings.

  • Analytics: We use Google Analytics to track general visitor behavior in an anonymized format. This helps us understand how visitors interact with our site and improve functionality.

 

Media Uploads

If you upload images to the website (e.g., as part of a form), we recommend avoiding images with embedded location data (EXIF GPS), as visitors may download and extract location information.

 

SMS Communication


Personal Information

We collect your name, phone number, and any content you share when you opt in to receive SMS communication from us.


Device Information

We may collect your device’s IP address or identifier to support service delivery, security, and performance monitoring.

 

How We Use SMS Data

We use SMS communication to:

  • Respond to your inquiries

  • Confirm or update appointments

  • Provide service-related updates or reminders

  • Address billing or scheduling needs

  • Offer support related to your care or services

 

Opt-In & Opt-Out

By providing your phone number through intake forms, contact forms, or other service interactions, you agree to receive SMS messages from Doulas of North County.

You may opt out at any time by replying “STOP” to any message or contacting us directly.

 

Message Frequency

You may receive messages weekly or as needed, based on your service status or communication needs.

 

Data Sharing & Protection

We do not sell or share your mobile number or SMS data with third parties. All SMS data is securely handled through Spruce, our HIPAA-compliant communication platform.

 

Data Security

We implement industry-standard safeguards including encryption and secure storage protocols to protect your personal information. Only authorized team members have access to your data.

 

Data Retention

We retain personal information only for as long as necessary to provide services, meet legal obligations, or resolve disputes.

 

Contact Information

For questions about this Privacy Policy or to request data changes or removal:

Doulas of North County
📧 [email protected]
📞 (760) 519-3051
🌐 www.doulasofnorthcounty.com

 

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal or operational requirements. Material changes will be posted on this page and, where appropriate, communicated directly to you.